A LITTLE KNOWLEDGE CAN KEEP YOUR PET SAFE!

poisonDid you know many human foods and products can be bad for, or even toxic to your pet? Examples include chocolate which can cause kidney failure due to the theobromine, grapes and raisins which also cause kidney failure (this includes dried fruits in fruit cake and the like!) Paracetamol causes anaemia in cats, the tiniest hint of lily pollen is also highly toxic, Antifreeze (which surprisingly has a sweet taste and is readily licked off roads and pavements by cats and is nearly always fatal) Onions and garlic, raw eggs or meat, artificial sweeteners, caffine, alcohol……in fact the list goes on and on! As a golden rule, if it is not dog/cat food and you are not sure DO NOT RISK IT! If you think your pet has ingested a dangerous item the sooner you call us, the more we can do to help.

By |November 2nd, 2016|News and Advice|

Terms and Conditions

Terms of Business              

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By accepting our services or purchase of goods, you the client contractually agree to the Terms of Business as laid out below.

We cannot accept instructions from anybody under the age of 18 years.

Data Protection

We promise to only use client details for the purpose of our business. We will not intentionally pass any details to 3rd parties, unless specifically detailed below without your permission. We may from time to time send you veterinary information or special offers which may be relevant to you and your pet. We will aim to maintain your correct details on our database. You, the client, will provide us with correct and updated personal information to allow us to provide our services to you and collect any fees due. These include name, contact details, animal details, details of owners or those looking after the animals and details of any other vet the animal has been registered with.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, resources, materials, consumables and diets used. When the Practice incurs costs on your behalf eg tests performed at specialist laboratories, these may be invoiced to you at a later date.

Out of Hours Fees

Outside our normal hours (1830 – 0830 weekdays and 1300hrs Saturday to 0830 Monday) there is a surcharge. An “out of hours” consultation will typically cost between £68 and £109 incl VAT (excluding drugs).

Estimates

We will happily provide a written estimate as to the probable costs relating to a course of treatment. Please bear in mind that any estimate given can only be approximate- often an animal’s illness will not follow a conventional course. We will always try to keep you informed on costs as they arise. It is, therefore, important that clients leave an appropriate contact number where they will be available. If we cannot contact you we will always put the welfare of the animal first.

Animal Insurance

We always encourage our clients to have appropriate animal insurance. We cannot advise clients on the merits of specific insurance policies and do not sell insurance. Any insurance agreement is between you and your insurance company and not with the Practice. You will normally need to settle your invoice with us within our normal payment terms which may be before your insurance company has settled your claim. By specific arrangement we may defer this requirement on the basis that your insurance form is signed so payment is made direct to us and that your insurance company have agreed to the claim in principal. You will still need to pay for any excess and costs not covered by insurance within the normal terms and costs later rejected by your insurance company. We are not allowed to liaise or negotiate with the insurance company on your behalf.

Overdue Accounts

Overdue accounts will be charged an interest rate at the statutory level of Base Rate + 8% pa (Late Payment of Commercial Debts (Interest) Act 1998). Any part payment will go to reduce the interest charge first, unless other arrangements have been agreed with us in writing. If payment is not forthcoming under our agreed terms, clients will be referred to our Debt Collection Agency or the County Court. Further charges may be levied in respect of costs incurred in collecting the debt, such as the production of reports, correspondence, court fees, attendance at court, home visits, phone calls etc. We reserve the right that to receive further service or goods the client with an outstanding debt must pay or guarantee payment with a credit/debit card. Persistent refusal to pay bills will result in written request to seek veterinary treatment elsewhere as the bad debtor will no longer be considered a client of the Practice.

Disputes

Any dispute with the fees presented must be put in writing to the Practice within 7 days of receiving the invoice. Where any dispute is not proven and as a result the payment is late, then the overdue accounts procedure will become effective. Therefore, clients are always advised to settle their invoice on time and if there is a dispute the payment will be made without prejudice.

Payment Terms

Fees are to be settled at the end of a consultation, the discharge of your pet or upon the collection of drugs/goods unless in exceptional circumstances alternative arrangements have been previously agreed in which case payment must be made within 7 days of receipt of invoice. Notwithstanding this, we reserve the right to ask clients to prepay for services offered.

Method of Payment

We accept Visa or Master Card credit/debit cards as a preferred method of payment but will also accept cash.

Ownership of records and radiographs

Case records, radiographs, scans and similar documents are the property of, and will be retained by Kingfisher Veterinary Practice.

Upon request, the Practice can send copies of clinical histories to referral Practices and to any new Practice with which the client elects to register. If radiographs cannot be copied, they can be sent on loan for viewing at another Practice but remain the sole property of Kingfisher Veterinary Practice.

Repeat Prescriptions

We are only able to prescribe medicines for animals registered to the Practice. Depending on the clinical condition of the animal, we are obliged to have examined it within the past 6 months.  We ask that clients give us 24 hours’ notice for any repeat prescription.

Previous Medical History

By registering as a client of Kingfisher Veterinary Practice, you are giving us permission to contact your previous vet(s) for any relevant medical history.

Variation in Terms and Conditions

Any addition or variation to these conditions will be deemed to be binding only if agreed in writing by the Partners.

Terms and Conditions may be revised from time to time and will be posted on the Practice website.

 

Contact Details

 

Partner:                                  Phil Boyer

 

 

CHARD                                   01460 66111

MARTOCK                            01935 825199

CREWKERNE                        01460 72443

TAUNTON                             01823 327272

 

 

 

Practice Manager:                    Laura Bolter

 

 

 

Revised October 2016

By |November 2nd, 2016|News and Advice|