Terms and Conditions

Terms of Business              

  logo

 

By accepting our services or purchase of goods, you the client contractually agree to the Terms of Business as laid out below.

We cannot accept instructions from anybody under the age of 18 years.

Data Protection

We promise to only use client details for the purpose of our business. We will not intentionally pass any details to 3rd parties, unless specifically detailed below without your permission. We may from time to time send you veterinary information or special offers which may be relevant to you and your pet. We will aim to maintain your correct details on our database. You, the client, will provide us with correct and updated personal information to allow us to provide our services to you and collect any fees due. These include name, contact details, animal details, details of owners or those looking after the animals and details of any other vet the animal has been registered with.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, resources, materials, consumables and diets used. When the Practice incurs costs on your behalf eg tests performed at specialist laboratories, these may be invoiced to you at a later date.

Out of Hours Fees

Outside our normal hours (1830 – 0830 weekdays and 1300hrs Saturday to 0830 Monday) there is a surcharge. An “out of hours” consultation will typically cost between £68 and £109 incl VAT (excluding drugs).

Estimates

We will happily provide a written estimate as to the probable costs relating to a course of treatment. Please bear in mind that any estimate given can only be approximate- often an animal’s illness will not follow a conventional course. We will always try to keep you informed on costs as they arise. It is, therefore, important that clients leave an appropriate contact number where they will be available. If we cannot contact you we will always put the welfare of the animal first.

Animal Insurance

We always encourage our clients to have appropriate animal insurance. We cannot advise clients on the merits of specific insurance policies and do not sell insurance. Any insurance agreement is between you and your insurance company and not with the Practice. You will normally need to settle your invoice with us within our normal payment terms which may be before your insurance company has settled your claim. By specific arrangement we may defer this requirement on the basis that your insurance form is signed so payment is made direct to us and that your insurance company have agreed to the claim in principal. You will still need to pay for any excess and costs not covered by insurance within the normal terms and costs later rejected by your insurance company. We are not allowed to liaise or negotiate with the insurance company on your behalf.

Overdue Accounts

Overdue accounts will be charged an interest rate at the statutory level of Base Rate + 8% pa (Late Payment of Commercial Debts (Interest) Act 1998). Any part payment will go to reduce the interest charge first, unless other arrangements have been agreed with us in writing. If payment is not forthcoming under our agreed terms, clients will be referred to our Debt Collection Agency or the County Court. Further charges may be levied in respect of costs incurred in collecting the debt, such as the production of reports, correspondence, court fees, attendance at court, home visits, phone calls etc. We reserve the right that to receive further service or goods the client with an outstanding debt must pay or guarantee payment with a credit/debit card. Persistent refusal to pay bills will result in written request to seek veterinary treatment elsewhere as the bad debtor will no longer be considered a client of the Practice.

Disputes

Any dispute with the fees presented must be put in writing to the Practice within 7 days of receiving the invoice. Where any dispute is not proven and as a result the payment is late, then the overdue accounts procedure will become effective. Therefore, clients are always advised to settle their invoice on time and if there is a dispute the payment will be made without prejudice.

Payment Terms

Fees are to be settled at the end of a consultation, the discharge of your pet or upon the collection of drugs/goods unless in exceptional circumstances alternative arrangements have been previously agreed in which case payment must be made within 7 days of receipt of invoice. Notwithstanding this, we reserve the right to ask clients to prepay for services offered.

Method of Payment

We accept Visa or Master Card credit/debit cards as a preferred method of payment but will also accept cash.

Ownership of records and radiographs

Case records, radiographs, scans and similar documents are the property of, and will be retained by Kingfisher Veterinary Practice.

Upon request, the Practice can send copies of clinical histories to referral Practices and to any new Practice with which the client elects to register. If radiographs cannot be copied, they can be sent on loan for viewing at another Practice but remain the sole property of Kingfisher Veterinary Practice.

Repeat Prescriptions

We are only able to prescribe medicines for animals registered to the Practice. Depending on the clinical condition of the animal, we are obliged to have examined it within the past 6 months.  We ask that clients give us 24 hours’ notice for any repeat prescription.

Previous Medical History

By registering as a client of Kingfisher Veterinary Practice, you are giving us permission to contact your previous vet(s) for any relevant medical history.

Variation in Terms and Conditions

Any addition or variation to these conditions will be deemed to be binding only if agreed in writing by the Partners.

Terms and Conditions may be revised from time to time and will be posted on the Practice website.

 

Contact Details

 

Partner:                                  Phil Boyer

 

 

CHARD                                   01460 66111

MARTOCK                            01935 825199

CREWKERNE                        01460 72443

TAUNTON                             01823 327272

 

 

 

Practice Manager:                    Laura Bolter

 

 

 

Revised October 2016

By |November 2nd, 2016|News and Advice|

FIREWORK PHOBIAS?

It’s that time of year again! Fireworks will start soon and may easily continue into the new year. This can be a scary time for cats and dogs. There are a few things you can do to help make life a little easier and stress free for them when the scary bangs start:

Take dogs for a nice long walk during daylight hours.

Keep cats in on nights you think there might be fireworks nearby. Remember to provide a litter tray if they are not normally house cats!

Close curtains and provide constant, low background noise, such as a TV or radio.

Stick to your normal routine and do not pay your pet any extra attention.

Make your pet a den filled with their blankets and toys where they can hide away to feel safe. Cats feel safer high up, so a box on a wardrobe is perfect.

Distraction! Play with your pet, or give them an interactive toy that rewards them with treats to keep their mind occupied and off the fireworks!

Do not punish your pet for fearful behaviour, and tempting though it may be, do not comfort them too much either-this will just confirm that there is something to fear.

Buy your calming aids well in advance. The Kingfisher team will be happy to discuss your options, whether its a plug in, a spray, a collar, a Tshirt, a paste or a tablet, there’s something out there to help calm your pet!

 

dog-cat-noise-phobias-ace

By |October 12th, 2016|News and Advice|

PEACE, LOVE AND RESCUE

Here at Kingfisher vets we wholly support and encourage rescuing pets rather than buying from breeders where possible. There are thousands of dogs, cats and small pets just waiting for the right home which may just be your perfect companion. Animal sanctuary’s get full to the brim, often because people over-breed or simply fail to neuter their pet, leading to umpteen homeless animals. Somerset animal include:

Home

http://www.happy-landings.org.uk/

http://www.nawt.org.uk/centres/somerset

https://www.rspca.org.uk/local/west-hatch-animal-centre/

They have lots of animals, from dogs to chickens, guinea pigs to parrots. If you’re thinking of a new four legged family member make a rescue centre the first place you look!

 

By |September 14th, 2016|News and Advice|

WE ARE RECRUITING!

FULL-TIME REGISTERED VETERINARY NURSE REQUIRED IN SOUTH SOMERSET

We are a long-established four branch small animal practice. All surgeries are RCVS tier 2 and are modern and well equipped. Nurse clinics run on a daily basis at all branches. Competitive salary and generous out of hours rota. CPD encouraged and funded. Accommodation available if required.

For more information visit www.kingfishervets.co.uk

Applications with CV and referees to Laura Bolter (Practice Manager), Kingfisher Veterinary Practice, Tower Hill Road, Crewkerne, Somerset, TA18 8EQ . Telephone 01460 279993 or email andrew.carpenter@kingfishervets.co.uk

FULL TIME VET REQUIRED IN SOUTH SOMERSET

Delightful rural South Somerset – Additional Small Animal Vet required to join our team of 10 vets including RCVS Ophthalmology and Surgery Certificate holders in this independent small animal practice. Four stand -alone RCVS Accredited Tier 2 and nurse training centres, each with surgery, hospitalisation, and imaging facilities. The main centre has digital radiography, ultrasonography, endoscopy, etc. and has recently undergone substantial redevelopment. Four day weeks, and currently 1 in 6 duty rota with full VN support. CPD including study for higher qualifications encouraged and funded.

For more information visit www.kingfishervets.co.uk , e-mail phil.boyer@kingfishervets.co.uk or telephone 01460 72443 (office) or 07870 588390 (mobile).

Applications with CV and referees to Phil Boyer (Partner), Kingfisher Veterinary Practice, Tower Hill Road, Crewkerne, Somerset, TA18 8EQ .

By |September 14th, 2016|News and Advice|

Neuter your staffie for just £20!

THIS OFFER HAS NOW ENDED-please call the RSPCA directly if you need assistance with neutering your dog.

*Kingfisher vets Chard and Taunton branch are teaming up with the RSPCA and other local vets in the Staffie neuter scheme. Staffordshire bull terriers and other bull type breeds are some of the most over bred in the UK, with many ending up in rescue centres which end up over run. To try and slow the flow of these breeds RSPCA are offering members of the public inside the catchment area and in receipt of state benefits or on an annual household income of <£18,000 the opportunity to get their dog neutered at a participating vet practice for just a £20 donation in the first two weeks of September. Call our Chard branch on 01460 66111 or our Taunton branch on 01823 327272 to find out more.

By |September 5th, 2016|News and Advice|

Summer Newsletter

Summer NewsletterSummer Newsletter 2

By |September 1st, 2016|News and Advice|

Winter Newsletter

Winter Newsletter Winter Newsletter

By |December 2nd, 2015|News and Advice|

Autumn Newsletter

Newsletter Page 1

Newsletter Page 1

Newsletter Page 2

Newsletter Page 2

By |September 9th, 2015|News and Advice|

New families

This week will see three of our nurses going on maternity leave – there was obviously something in the air 8 months ago! Tracey Luker, Claire Chedzoy and Naomi Spracklen are all expecting their first children within a few days of each other. We wish them all the best with their new families and look forward to meeting their new arrivals soon!

By |July 30th, 2015|News and Advice|

Refurbishment

The refurbishment of our Crewkerne branch was completed recently. The entire surgery has been modernised, with major improvements to our waiting, consulting, operating and hospitalisation facilities. The Crewkerne branch will be our main site for more complex investigations and hospital cases, including isolation cases where there is a high risk of infection. Many thanks to the many people who attended our open day in May, where money was raised for Hounds for Heroes and both potential and existing clients had the opportunity to see behind the scenes.

By |July 10th, 2015|News and Advice|