Terms of Business
By accepting our services or purchase of goods, you the client contractually agree to the Terms of Business as laid out below.
We cannot accept instructions from anybody under the age of 18 years.
We promise to only use client details for the purpose of our business. We will not intentionally pass any details to 3rd parties, unless specifically detailed below without your permission. We may from time to time send you veterinary information or special offers which may be relevant to you and your pet. We will aim to maintain your correct details on our database. You, the client, will provide us with correct and updated personal information to allow us to provide our services to you and collect any fees due. These include name, contact details, animal details, details of owners or those looking after the animals and details of any other vet the animal has been registered with.
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, resources, materials, consumables and diets used. When the Practice incurs costs on your behalf eg tests performed at specialist laboratories, these may be invoiced to you at a later date.
Out of Hours Fees
Outside our normal hours (1830 – 0830 weekdays and 1300hrs Saturday to 0830 Monday) there is a surcharge. An “out of hours” consultation will typically cost between £68 and £109 incl VAT (excluding drugs).
We will happily provide a written estimate as to the probable costs relating to a course of treatment. Please bear in mind that any estimate given can only be approximate- often an animal’s illness will not follow a conventional course. […]